cd77 Privacy Policy

1. Introduction

cd77 operates cd77.win, an online casino and sports betting platform serving adult players in Bangladesh. In the course of providing our services — which include cricket betting, live casino games, slots, Teen Patti, virtual casino, and other interactive entertainment — cd77 necessarily collects and processes certain personal data relating to our players and platform visitors.

cd77 is committed to handling your personal information with transparency, care, and respect. We recognise that the players who trust cd77 with their details — including their BDT payment credentials via bKash, Nagad, Rocket, and Upay — deserve a clear and honest explanation of how that data is managed. This Privacy Policy is written in plain, accessible English to ensure every cd77 player across Bangladesh can understand their rights and our obligations.

If you have any questions about this Policy at any time, our support team is available 24/7 at support@cd77.win.

2. Data We Collect

cd77 collects the following categories of personal data from players and platform visitors:

2.1 Registration & Account Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you are 18 years of age or older)
• Residential address in Bangladesh (district, city, postal area)
• Mobile phone number (used for account verification and communication)
• Email address (used for account communication and notifications)
• Username and encrypted password
• Security questions and answers (where applicable)

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (National ID Card, Passport, or Driving Licence)
• Proof of address documents (utility bills, bank statements dated within three months)
• Payment method verification (screenshots of bKash, Nagad, Rocket, or Upay accounts confirming ownership)
• Selfie photographs submitted alongside identification documents, where requested

2.3 Transaction Data

• Deposit amounts, dates, and payment method identifiers (e.g., the registered mobile number for a bKash wallet)
• Withdrawal requests, amounts, and processing status
• Account balance history and transaction logs
• Bonus credits, wagering activity, and promotion participation records

2.4 Gaming Activity Data

• Bet history across all products (cricket betting, casino, slots, Teen Patti, virtual games)
• Game session durations and timestamps
• Win and loss records
• Responsible gaming tool settings (deposit limits, session timers, cooling-off status)

2.5 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited on cd77.win, time spent on each page, and navigation paths
• Referral source (how you arrived at cd77.win)
• Cookie identifiers and session tokens

2.6 Communication Data

• Records of your correspondence with cd77 support, including emails, chat transcripts, and support tickets
• Feedback, complaints, and dispute records
• Marketing preference settings (opt-in or opt-out status for promotional communications)

3. How We Collect Your Data

cd77 collects personal data through the following channels:

• Direct submission: Information you provide when registering a cd77 account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar technologies when you browse or interact with cd77.win.
• Payment providers: Transaction confirmation data received from payment processors such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you initiate a deposit or withdrawal.
• Identity verification partners: Where cd77 uses a third-party KYC or identity verification service, that service may return verification results and associated data to cd77.
• Game providers: Gaming session and outcome data may be shared with cd77 by our third-party game studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe) for the purpose of populating your account's bet history and resolving disputes.

4. How We Use Your Data

cd77 uses the personal data it collects for the following purposes:

Purpose	Data Categories Used
Creating and managing your cd77 account	Registration data, KYC data
Verifying your identity and age (18+)	KYC data, registration data
Processing deposits and withdrawals in BDT	Transaction data, payment method data
Providing access to games and betting markets	Account data, gaming activity data
Delivering customer support and resolving disputes	Communication data, transaction data, gaming data
Administering bonuses, promotions, and loyalty rewards	Transaction data, gaming activity data
Preventing fraud, money laundering, and prohibited conduct	All categories as required
Operating responsible gaming tools and safeguards	Gaming activity data, account data
Sending account-related notifications and service updates	Registration data, communication preferences
Sending promotional communications (with your consent)	Registration data, gaming preferences
Improving platform performance and user experience	Technical and usage data
Complying with applicable legal and regulatory obligations	All categories as required

5. Legal Basis for Processing

cd77 processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is required to fulfil the contract between you and cd77 — including account creation, payment processing, and game access — is necessary for the performance of that contract.
• Legal obligation: cd77 is required to collect and retain certain data (particularly KYC and transaction records) in order to comply with applicable anti-money laundering obligations and other legal requirements.
• Legitimate interests: cd77 processes certain data (such as fraud prevention, platform security, and usage analytics) on the basis of its legitimate interests in operating a safe and commercially viable platform, provided those interests are not overridden by your own rights and interests.
• Consent: Where cd77 relies on your consent — for example, when sending marketing communications or placing non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6. Sharing Your Data

cd77 does not sell, rent, or trade your personal data to third parties. We may, however, share your data with carefully selected categories of third parties in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners receive only the data required to process your specific transaction. cd77 does not store full card details on its own servers.
• Game studios and content providers: Third-party game providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe) receive session and account identifiers necessary to deliver game content and verify outcomes. These providers operate under their own data protection obligations.
• Identity verification services: Where cd77 employs a third-party KYC provider, your identification documents and related data are shared with that provider solely for the purpose of completing the verification process.
• IT and platform service providers: cd77 uses hosting, cloud infrastructure, analytics, and cybersecurity service providers who may process data on our behalf. All such providers are bound by contractual obligations to protect your data and may not use it for their own purposes.
• Legal and regulatory authorities: cd77 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by law, court order, or where cd77 has reasonable grounds to believe that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of cd77's business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

In all cases where cd77 shares data with third parties, we take reasonable steps to ensure that those parties maintain appropriate security standards and use the data only for the purposes for which it was shared.

7. Payment Data & Financial Information

All deposits and withdrawals on the cd77 platform are processed in Bangladeshi Taka (৳ BDT). cd77 supports the following payment methods for Bangladesh players: bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

When you make a deposit or request a withdrawal, cd77 collects and retains a record of the transaction including the amount, timestamp, payment method type, and a masked identifier for the payment instrument (for example, the first and last digits of a mobile wallet number). cd77 does not store full payment credentials, card numbers, or mobile banking PINs on its own servers. Full payment data is transmitted directly to and held by the relevant payment processor under their own security and privacy obligations.

Transaction records are retained by cd77 for a minimum period as required by applicable financial record-keeping obligations. These records may be provided to regulatory or law enforcement authorities if required by law.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. cd77 uses cookies and similar technologies (such as web beacons and session tokens) to operate the platform, remember your preferences, and improve your experience on cd77.win.

8.2 Types of Cookies We Use

• Essential cookies: These cookies are strictly necessary for the cd77 platform to function. They manage your login session, maintain your account state, and ensure security features work correctly. You cannot opt out of essential cookies while using the platform.
• Functional cookies: These cookies remember your preferences (such as your preferred language and display settings) so you do not need to re-enter them each visit.
• Analytics cookies: cd77 uses analytics tools to understand how players interact with cd77.win — which pages are visited most, where players navigate from, and how long sessions last. This data is aggregated and used to improve the platform.
• Performance cookies: These cookies help cd77 identify and resolve technical issues that may affect platform speed or stability.

8.3 Managing Cookies

You can control or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the cd77 platform. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.

9. Data Retention

cd77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any legal or regulatory minimum retention requirements. The following general retention guidelines apply:

• Active account data: Retained for the full duration that your cd77 account remains open and active.
• KYC and identity documents: Retained for a minimum of five years following account closure, as required by anti-money laundering obligations.
• Transaction records: Retained for a minimum of five years following the date of the transaction.
• Support communications: Retained for a minimum of two years following resolution of the relevant query or dispute.
• Technical and usage logs: Typically retained for up to twelve months, after which they are anonymised or deleted.
• Marketing preferences: Retained until you withdraw your consent or request deletion.

Following the applicable retention period, cd77 will securely delete or anonymise your personal data in a manner that ensures it cannot be reconstructed or attributed to you.

10. Security Measures

cd77 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your browser and cd77.win
• Encryption of sensitive data fields (including passwords) at rest using industry-standard algorithms
• Firewall protection and intrusion detection systems on cd77's server infrastructure
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular internal security reviews and vulnerability assessments
• Two-factor authentication options available to all registered cd77 players

While cd77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in protecting your own data — please ensure your cd77 login credentials are strong, unique, and not shared with any third party.

11. Your Rights Over Your Personal Data

As a cd77 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at support@cd77.win:

• Right of access: You may request a copy of the personal data cd77 holds about you.
• Right to rectification: If any personal data cd77 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that cd77 delete your personal data. Note that this right is subject to our legal obligation to retain certain records (such as KYC and transaction data) for specified minimum periods.
• Right to restrict processing: You may request that cd77 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that cd77 provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where cd77 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.
• Right to object: You may object to cd77's processing of your data on the basis of legitimate interests, including for direct marketing purposes.

cd77 will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request.

12. Minors & Age Policy

The cd77 platform is strictly intended for adults aged 18 years and older. cd77 does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of our KYC process, and any account found to belong to a minor will be closed immediately, with any deposited funds returned to the payment source.

If you believe that a person under 18 has submitted personal data to cd77 or has accessed the platform, please notify us immediately at support@cd77.win and we will take prompt action to investigate and, if confirmed, delete the relevant data and close the account.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. For further guidance, please visit our Responsible Gaming page.

13. Third-Party Services & Links

The cd77 platform integrates third-party game content from providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. These providers operate within the cd77 platform environment under contractual data protection obligations. Their own privacy policies also govern their independent processing of data.

cd77.win does not contain links to external third-party websites. If you navigate away from cd77.win to any external site, cd77 is not responsible for the privacy practices or content of that site. This Privacy Policy applies solely to the cd77 platform at cd77.win.

14. Updates to This Privacy Policy

cd77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify registered players via the email address on their cd77 account.

We encourage you to review this Privacy Policy periodically. Continued use of the cd77 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you must cease using the platform and may request account closure by contacting our support team.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to cd77's handling of your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (BST, UTC+6).

Support email: support@cd77.win

Please include your registered cd77 username and a clear description of your query in all correspondence. For questions about responsible gaming tools and player protection, please also visit our dedicated Responsible Gaming page. For a full overview of the rules governing your use of the platform, see our Terms & Conditions.